The following is changed in the V2 Cerakeys:

1. Embedded Plastic stems were used in the V2 Cerakeys to improve fitment and durability.
2. An extra UV coating for the 'crazed' color is applied in the factory to seal the 'crazed effect' and legends.
3. The spacebar size in V2 is slightly adjusted to prevent the clashing some people experienced with 1.25u modifiers.
4. Split Set options are offered for mix-matching needs.
5. More color options are added.

It depends on your keyboard layout and the keycaps required for building the keyboard. We only offer a standard ANSI layout at this moment.
1. If you plan to purchase a Cerakey Full Set, which combines Cerakey A+B+C split sets and should cover 96% or 100% keyboards.
2. If you plan to purchase split sets for mix-matching purposes. In general keyboards up to the TKL layout suffice with set A+B. Please check the layout of your keyboard before your purchase to prevent any issues.If you are still uncertain about your layout or which set is needed, feel free to join our discord or reach out to our support email.

Spring Weights
For the 1U keycaps it doesn't matter which springs are being used. For the spacebar 45 gr should be enough, but we advise >55 gr to stay on the safe side. A 70 gr switch is included in the set for the spacebar, which is a kailh box dark yellow. For tactile switches however there is a small remark. Because we are talking about the bottom out force, it's important for the tactile switch to check the lowest return force of the switch.

Different Springs
As already described, we are providing two 70 gr kailh box dark yellow switches. Be aware that the springs in these switches can't be used with other MX type switches. This is due to the fact Box switches use different springs that have another diameter. If you want to spring swap your own switches, you will need to purchase a separate package of (heavier) springs that can be used for MX switches. Or simply use another heavier switch of your preference if you don't want to use the kailh box dark yellow.

Wooting Keyboards
For Wooting keyboards there is another remark. These keyboards use the Hall Effect switches, and require a special, large diameter, non-magnetic spring. There is a thread where other users have found a spring that works for their Wooting. You can find the link in the pinned messages. You can also buy the Lekker Switch - Linear60 (60 gr). Heavier lekker switches are incoming (update 12-23).

Legend Options
Our Cerakeys come in the option 'Blank' or 'With Legends'. This can be selected for all our keycap colors.

Durability
During the manufacturing of the Cerakeys, the keycaps are going through several glazing stages. In the final stage the legends are applied and the Cerakeys are fired one last time. After experimenting and testing, we found overglazing to be the best technique for the application of the legends. If you ever encounter fading legends, we offer 1-year free replacement warranty for you.

Position & Language
Legends are printed on the top of keycaps with English characters.

White Keycaps
White keys have a wide variety of color options for the legends to choose from. Including black, Indigo, Pink, Green, CanalBlue, WaterBlue, Red.

Colored Keycaps
All other colors (including black and crazed blue) use white legends.

What is north facing interference?
Our Cerakeys are cherry profile keycaps. That means we don't recommend them if you have a north facing PCB. When you have a north facing PCB, the housing of the keycap will very likely hit the top housing of the switch. This is because the switch follows the orientation of the PCB and since the cherry profile keycaps follows the housing of the switch closely, it will hit the housing of the switch if the keycap is placed in a different orientation. Therefore, you are not able to bottom out if you press down on the keycap, this is most present in R3.

What is a north facing PCB?
A north facing PCB means that the LED lights are at the north side of the PCB and therefore also of the switch.

Crazed Keycaps
The crazed effect is currently available in two colors, 'Blue Crazed' and 'White Crazed'. Each key will be unique due to the firing process. You can order crazed keycaps with white legends or blank (no legends).

Thickness
In order to get the ‘crazed’ effect on these keycaps, the glaze needs to be thicker than any of the other colours. To protect this effect and its legends from sweat and grease, we applied a UV coating for our V2 Crazed Cerakeys. As a result, the keycaps will be a bit thicker than in V1 and the ceramic material will feel different to the touch. This thicker glaze should not affect normal use, but if you any trouble in installing certain keycaps arises, please contact us to get replacements.

Unique Cracks
The ‘crazed’ crackling effect is achieved by a specific glaze and process, that is also unique to every individual keycap. It means every keycap might not have the exact same effect, this is part of the crazed set.

The keycaps will not break when you drop them on the floor. We've done a simple drop test with different-sized keycaps. Check this out:👇
https://www.youtube.com/shorts/5jGUPwzT5h8
[In general, be careful when you drop your coffee mug on the keycaps, and don't take the above statement as a challenge, the keycaps need your love!]

1. In the event of any issues discovered upon receiving your order, such as missing keycaps, damaged keycaps, warped or deformed keycaps, or keycaps with uneven glaze or legends, incorrect height, etc., the buyer must contact us within 21 days of delivery to arrange for replacements.

2. For issues that occur with normal usage, such as fading legends or broken stems/keycaps, we offer a complimentary replacement service for 1 year from the date of receiving the order.

As soon as you place your order on the website, our goal is to send it out within 48 working hours. It’s not a guarantee, but it is our goal to process and ship your order out as fast as possible. Whenever there is a big batch for sale, it will usually take at least 5 ~ 7 working days to get your order shipped.(except holidays)

Cancellation and Returns

1. If you wish to cancel your order, please note the following:

a. Contact us via email as soon as possible with your order number.
b. A 5% cancellation fee will be applied.
c. Once the item has been packed and dispatched to our delivery partner, we can no longer cancel your order.

2. If you wish to get a return & refund, please note the following:

a. We do not accept returns unless the product is unusable due to being faulty. In the unlikely event of a faulty product, please contact customer support at contact@cerakey.com with your order number and photos showing all the defects. In most cases, the faulty keycaps will be replaced with new ones.
b. The original shipping cost will not be refunded (Unless it's a mistake by us)
c. We are not responsible for any transaction fees incurred through PayPal.

If you just placed your order, have confirmed that the keycaps have not shipped, please contact us immediately, and we should be able to cancel your order and issue a new one.

If your keycaps have already shipped or delivered and either an error was made or you are not happy with the keycaps not due to quality issue, please refer to our refund policy.